Effective Date: July 10, 2025

Thank you for shopping with RUVA Organic. We are committed to providing a smooth and reliable shipping experience. This Shipping Policy outlines how we handle and deliver your orders placed through our website www.ruvaorganic.com.

1. Domestic Shipping (India)

  • – We offer shipping across all major cities and towns in India.
  • – Standard shipping is FREE for all prepaid orders within India.
  • – Cash on Delivery (COD) is available on select products and may incur a small service charge.
  • – Orders are usually dispatched within 1–3 business days after payment confirmation.
  • – Estimated delivery time is 3–7 business days depending on your location and courier availability.

2. International Shipping

  • – Yes, we ship internationally.
  • – Shipping charges are calculated at checkout based on the destination and weight of the order.
  • – Delivery times vary by country, typically between 7–15 business days.
  • – Customs duties, taxes, or import fees (if applicable) are the responsibility of the recipient.
  • – We are not responsible for delays due to customs clearance processes.

3. Order Processing & Dispatch

All orders are processed and packed with care at our fulfillment center in Jaipur, Rajasthan. Processing times may vary slightly during festivals, new launches, or peak seasons. Orders placed on weekends or public holidays are processed the next business day.

4. Order Tracking

Once your order is dispatched, you will receive an email, SMS, or WhatsApp message with a tracking number and link to monitor your delivery in real-time.

5. Delivery Partners

We partner with trusted courier services such as Delhivery, Bluedart, Xpressbees, and India Post for reliable nationwide and global delivery.

6. Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, such as weather, logistical issues, or remote location accessibility. We appreciate your patience in such cases and will support you with tracking updates.

7. Address Accuracy & Non-Delivery

  • – Please ensure your shipping address and contact number are accurate before confirming your order.
  • – We are not liable for delivery failures caused by incorrect or incomplete address details.
  • – In case of non-delivery or return due to address errors, re-shipping costs will be borne by the customer.

8. Damaged or Lost Packages

If your parcel arrives damaged or is lost in transit, please notify us within 48 hours of expected delivery with proof (photos, order ID). We will investigate and work towards a resolution, including re-shipping or refunding where applicable.

9. Contact Information

If you have any questions about your shipment, please contact us:
Email: support@ruvaorganic.com
Phone: +91 9606633000
Address: 151, Lane No-4, Padmavati Colony, Rani Sati Nagar, Nirman Nagar, Jaipur – 302019, Rajasthan, India

By placing an order with RUVA Organic, you agree to our Shipping Policy as outlined above.